Information We Collect

We collect different types of information depending on how you use our services. Some information you give us directly, while other data is collected automatically as you interact with our platform.

Personal Information You Provide

When you sign up for lexetronia or use our personnel management tools, you might share:

• Name, email address, and phone number
• Company details and job title
• Employee data including names, roles, and work schedules
• Payment information for subscription services
• Communication preferences and feedback

Automatically Collected Data

Our systems collect technical information to help us improve your experience and keep things secure:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our platform
• Login times and feature usage patterns
• Cookies and similar tracking technologies

How We Use Your Information

We use your data to provide and improve our personnel management services. Here's what that actually means in practice:

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures, but it's worth being realistic about what that means.

Security Measures We Take

• Data encryption during transmission and at rest
• Regular security audits and vulnerability testing
• Access controls limiting who can view your information
• Multi-factor authentication for account protection
• Regular backups to prevent data loss

No system is completely immune to breaches. While we work hard to protect your data, you should use strong passwords and be cautious about who has access to your account. If we detect a breach that affects your information, we'll notify you promptly as required by Australian law.

Data Retention

We keep your information for as long as your account is active, plus a reasonable period afterward to meet legal requirements. Specifically:

• Active account data: Retained while you use our services
• After account closure: Up to 7 years for financial records (tax compliance)
• Employee records: Minimum retention periods as required by Fair Work Act 2009
• Communication logs: 2 years for service improvement purposes

Sharing Your Information

We share your data only when necessary to provide our services or comply with legal obligations. Here's who might see your information and why:

Service Providers

We work with trusted third parties who help us operate our platform. These include cloud hosting providers, payment processors, and email service providers. They're contractually bound to protect your data and can only use it to deliver services on our behalf.

Legal Requirements

We may disclose information if required by Australian law, court orders, or government requests. This might happen in cases involving workplace disputes, tax audits, or law enforcement investigations.

Business Transfers

If lexetronia is acquired or merged with another company, your information might be transferred as part of that transaction. You'd be notified beforehand, and the new entity would still need to honor this privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually in a common digital format like PDF or CSV. There's no fee for reasonable requests.

Correct Inaccurate Information

If something we have on file is wrong, you can ask us to fix it. Most account details can be updated directly in your dashboard. For employee records or other data, contact our support team.

Delete Your Information

You can request deletion of your account and associated data. Keep in mind we might need to retain certain records for legal compliance (like financial data for tax purposes). We'll delete everything else within 60 days.

Object to Processing

If you believe we're using your data inappropriately, you can object to specific processing activities. We'll review your request and stop the activity unless we have compelling legal grounds to continue.

Cookies and Tracking

We use cookies to make our platform work properly and to understand how people use it. You have control over most of these.

Types of Cookies We Use

• Essential cookies: Required for login, security, and basic functionality. These can't be disabled without breaking the platform.
• Performance cookies: Help us understand which features are popular and where people get stuck. These are anonymous.
• Preference cookies: Remember your settings like language and display options.

You can manage cookies through your browser settings. Blocking essential cookies will affect how the platform works, but you're free to disable performance and preference tracking.

International Data Transfers

Your data is primarily stored in Australia. Some service providers we use might process data in other countries, but we ensure these transfers comply with Australian privacy standards.

When data leaves Australia, we use approved transfer mechanisms like Standard Contractual Clauses or work with providers in countries the Australian government recognizes as having adequate privacy protections.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.

The "Last Updated" date at the top shows when we last revised this document. We recommend checking back periodically if you want to stay informed about how we handle your information.

Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy law compliance in Australia.